salem4d Privacy Policy

This page describes what we collect when you use salem4d and how we keep that data protected. We understand that your personal information is sensitive—your national ID, residential address, email, payment details, and gaming history all deserve careful handling. We do not sell your data to third parties, and we do not share it beyond what is necessary to run our platform and comply with local law. When you open an account with us, you trust us with information that identifies you; we take that responsibility seriously.

Our privacy practices apply across all salem4d access points—Android app, iOS browser, and desktop. Whether you are checking Liga 1 odds from Jakarta, depositing via OVO or e-wallet, or joining a live-dealer game from Surabaya, the same data protections apply. We encrypt all data in transit, store sensitive information securely, and limit access to staff who need it to serve you. This policy explains what we collect, how we use it, who has access to it, and what rights you have over it.

We update this privacy policy from time to time as our platform evolves or as local law changes. Material changes are notified to account holders before taking effect. Continued use of salem4d after a change confirms your acceptance of the new policy.

What Data We Collect and Why

Account Registration and Verification Data

When you register on salem4d, we collect your full legal name, date of birth, national ID number, residential address, email address, and phone number. We use this information to verify your identity, confirm your age (you must be at least 18 years old), and establish your account. We require you to upload a photo of your national ID (KTP, passport, or government-issued identification) and proof of address (utility bill, bank statement, or official letter). Our verification team reviews these documents to confirm your identity and prevent fraud. We retain your verification documents securely for the duration of your account and for a period afterward to comply with anti-money-laundering regulations.

Payment and Transaction Data

When you deposit or withdraw funds, we collect details about your payment method—the e-wallet provider (DANA, e-wallet, mobile banking, local payment, online payment) or bank account (e-wallet, mobile banking, local payment, online payment) you use, the transaction amount, date, and time. We store this information to process your transaction, reconcile your account, prevent fraud, and comply with financial regulations. We do not store your full payment card details or bank account numbers in plain text. Instead, we use tokenization—payment gateways generate secure tokens that we store instead of actual card or account data. This means if our servers are compromised, attackers cannot extract your payment details. Your e-wallet, mobile banking, or local payment credentials are transmitted directly to those providers through encrypted channels; we never see or store your e-wallet passwords.

Gaming and Betting Activity

We record every bet, game spin, live-dealer table session, and wager you place on salem4d. This data includes the game type (football match, slot game, live roulette, esports), the amount wagered, the odds or payout rate, the outcome, and the settlement result. We use this information to settle your bets, calculate your account balance, generate your Result Table history, and detect fraud or manipulation. We also use anonymized gaming data (stripped of your personal identity) to improve our platform, optimize game performance, and understand which game categories are popular with our players. We do not share your individual betting history with third parties except as required by law or to investigate suspected fraud.

Device and Access Logs

When you access salem4d, we record your IP address, device type (Android phone, iOS device, desktop computer), browser information, and the time of access. We use this data to detect unusual login patterns (such as logins from multiple countries in short succession) that might indicate account compromise. We also use it to troubleshoot technical issues and to prevent abuse (such as multiple accounts opened from the same device). We retain these logs for a limited period (typically 90 days) and then delete them unless we are investigating a security incident or legal matter.

Communication Data

When you contact our support team via in-app chat, email, or push notification, we store your messages and our responses. We use this data to resolve your issue, improve our support processes, and maintain a record of your interactions with salem4d. We also store your notification preferences—whether you want push notifications for Liga 1 fixtures, Piala Indonesia updates, or account alerts—so we can send you relevant messages. You can change these preferences anytime in your account settings. We do not use your support messages for marketing purposes. We do not sell your messages or communication history to third parties.

How We Protect Your Data

Encryption and Secure Storage

We encrypt all data in transit between your device and our servers using TLS 1.2 or higher. This means when you log in, deposit funds, or place a bet on salem4d, your data is scrambled during transmission and cannot be intercepted by unauthorized parties. We store sensitive data (identity information, payment tokens, verification documents) on encrypted servers with restricted access. Only authorized staff members who need this data to serve you can access it. We do not share passwords or two-factor authentication codes with anyone inside salem4d—our systems use secure hashing so that even our team cannot read your stored password.

Two-Factor Authentication

We enable two-factor authentication (2FA) on all withdrawals and sensitive account changes. When you withdraw funds or reset your password, we send a one-time code to your registered email or SMS. You enter this code to confirm your identity. This prevents someone with your password from accessing your account or withdrawing your funds without your knowledge. We store 2FA codes securely and expire them after five minutes if unused. Never share your 2FA codes with anyone, and never respond to requests for these codes from anyone claiming to be salem4d staff—we will never ask for them.

Third-Party Processors

We use third-party service providers to process payments, store data, and host our platform. These processors—including payment gateways, cloud-hosting providers, and email services—are contractually bound to protect your data and use it only for the purposes we specify. We conduct due diligence on all processors and select partners who maintain strong security standards. Our servers may sit outside your jurisdiction (for example, in Singapore or other regional data centers), but we maintain the same security standards regardless of location. We do not grant processors the right to use your data for their own purposes or to share it with their other clients.

Data Retention and Deletion

We retain your account data for as long as your account is active and for a reasonable period afterward (typically 5-7 years) to comply with financial and anti-money-laundering regulations. If you close your account, we retain data necessary for settlement of any pending wagers, processing of final withdrawals, and regulatory compliance. You can request deletion of non-essential data (such as support message history or old device logs) by contacting our support team, subject to legal retention requirements. We cannot delete data if we are required by law to retain it or if it is needed to investigate suspected fraud.

We collect data only when we need it to run salem4d safely and comply with law. We protect it with encryption, access controls, and regular security audits. Your privacy is not a marketing feature for us—it is a foundational responsibility.

Your Rights Over Your Data

You have the right to request a copy of all personal data we hold about you. You can submit this request to our support team, and we will provide it within 30 days in a readable format. You also have the right to request correction of inaccurate data—for example, if your address or phone number has changed. You can update this information directly in your account settings. You have the right to request deletion of certain data, subject to legal retention requirements. If we are processing your data based on your consent, you can withdraw that consent anytime, though this may affect our ability to serve you. To exercise any of these rights, contact our support team with a clear description of your request.

Cookies and Tracking

We use cookies and similar technologies to improve your salem4d experience. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and prevent fraud. We use session cookies (which expire when you close your browser) for security, and longer-term cookies (with your consent) to remember your settings and gaming preferences. We do not use cookies to track your activity across other websites. Third-party analytics services (such as Google Analytics) may place cookies on your device to help us understand how players use salem4d. You can control cookies through your browser settings, though disabling them may affect your salem4d experience.

Jurisdiction and Legal Requests

Our services are available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited. If local authorities request your data through proper legal channels (subpoena, warrant, or similar formal request), we comply as required by law. We notify you of such requests whenever legally permissible. Our Terms and Conditions and Legal Notice provide additional information about jurisdictional requirements and regulatory compliance. If you have questions about whether salem4d operates in your jurisdiction, contact our support team before registering.

Contact Us About Privacy

If you have questions about our privacy practices, concerns about your data, or requests to access, correct, or delete your information, contact our support team through the in-app chat or via email. We respond to privacy requests within 15 business days. For urgent data security concerns (such as suspected unauthorized access to your account), contact our support team immediately rather than sending an email—we can lock your account quickly to protect it.

Your privacy on salem4d is protected by encryption, access controls, and transparent policies. We do not sell your data, share it beyond what is necessary to operate our platform, or use it for purposes you have not approved. Whether you are reviewing your account from Bandung, depositing via LinkAja from Medan, or joining a live-dealer table from Jakarta, these privacy protections apply consistently. If you have any concerns, our support team is available to answer your questions and assist with data requests.